Mastering A Lethal Dose of Influence: Scarcity

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Everyone knows the tragic tale of Romeo and Juliet: idealistic love, feuding families, and suicide.  This has become the parable for modern romance. But what if Romeo and Juliet weren’t really that in love. What if they, and every teenage bad-boy or bad-girl romance is really just an unconscious reaction to a millennia old hack for survival.  Robert Cialdini sees parental disapproval as a major factor driving teens together. When parents forbid teenage relationships, those parents threaten freedom and choice of their kids.  And when something is scarce, even “Love,” we cling to it.

Channels for Scarcity

There are two main ways scarcity can be employed.

Deadlines-False Time Constraints

You’ve seen these:

  • Newspaper Ad……“Sale only lasts for x days.”
  • Radio Ad…..“Going out of business sale, once it’s gone it’s gone.” Except the business is still there afterward.
  • In person car shopping…..“If you leave the parking lot, I can’t promise you these same price on a new car.”
  • Any infomercial.
  • I’ve even successfully used this tactic on landing pages for PPC. “Sign up by this date[logic=current day+2] and get a free X[minimal cost].

If we think our opportunities evaporate in the future, we attempt to reverse that by acting immediately.

Limited Quantity

This one is pretty simple. The less of something there is, the more valuable it is. This basic economic concept is built into our psychology. A great example is when Amazon or any other ecommerce site shows how many items are left.

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Are there really only two watches left on this sale item. A watch that they are trying to get rid of and only has one vendor on Amazon? Only Amazon and Oris know. Even if the stock # is accurate, are you more tempted to buy it now than if Oris had 100 in stock?

Ways to Juice-Up the Scarcity Effect

Combine Scarcity of  Items & Info

Psychologists Brock and Fromkin have developed  Commodity Theory of information. Basically the lesser known a particular piece of info, the more valuable it is. Cialdini illustrates this concept with an anecdote of his former student.

The student owned a meat supply business. After a conversation with Prof. Cialdini, the student injected scarcity theory into his sales strategy. Three groups a sales teams tried three different approaches. Group A used the same old sales pitch. Group B used the old pitch but mentioned an upcoming scarcity of meat for the market.   Group C used the old pitch but mentioned an upcoming scarcity.  Group C  also mentioned that they had a secret inside source for the scarcity info. After this trial period Group B sold twice as much as A. Group C sold six times as much as Group A.

Transitioned Scarcity and Competition

Stephen Worchel performed a study involving a chocolate cookies. There were four groups asked to rate the desirability of the cookies.

Group A= Had 10 cookies

Group B=Had 2 cookies

Group C=Had 10 cookies but then removed 8

Group D=Had 10 cookies but then removed 8 and was told others want them.

Group D rated their cookies the most desirable. What we can take away from this is that a transition of surplus to scarcity produces larger perceived value than a constant scarcity. When we introduce competition, that want surplus cookies, we see that value compounded.

I’ve seen transitioned scarcity occur even in SEO. One of the many upheavals in the SEO world was the (not provided) saga. Basically Google Analytics began phasing out organic keyword data in 2011.  We’ve been without precise keywords for a while. And yet, US searches, presumably to find a solution to the missing keywords, are trending higher than ever.

Utility vs Perception

An interesting note to the Worchel’s study was that all the groups rated the taste of the cookies the same. So desirability was elastic but its functional results were static. I think the moral to the story is using scarcity can affect short term productivity. But, if your product or service is of poor quality, you’ll never retain your customers. You can persuade them to buy the first cookie and take a bite. But if you cookie sucks, you’ve just lost a customer.

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